When can I register?
Anytime. If you join in the middle of the month, you'll just pay a prorated amount for your first month.
What if I don't want my credit card or bank account number billed automatically each month?
To receive pricing for a "perpetual" lesson and guarantee your lesson time each week, we must have a credit card or bank account number so that we can bill your fees automatically at the beginning of the month. Most families find this service convenient and easy; and since we follow security protocols established by law and our bank, your financial information is safe.
Do we have lessons on holidays or when schools are closed?
SwimAmerica observes most DJUSD school holidays. Please check our calendar (online or at check-in) for specific dates the pool is closed and lessons are canceled.
What happens to my auto-payment when my lesson falls on a day SwimAmerica is closed? Or a month with 5 days?
Our monthly fees are based on a four-week month. If your regular lesson falls on a holiday, your auto-payment will be prorated to reflect the closure. If a month has an extra week and you end up with 5 lessons, your monthly charge will reflect the additional lesson for that month.
We're going on vacation for several weeks this summer.
If you leave for an extended time, we may be able to stop and restart your lessons. Keep in mind that your restarted lesson may need to be at a different day or time. Please call the office at 530-759-1214 or speak with a staff member at the front desk if you need to miss your lessons for more than two weeks in a row.
If my child must miss a class, can we make up the lesson?
We believe that regular, weekly swim lessons are the best way to make progress. For 3-year olds, Standard Semi-Private, and Stroke School, DIPs (Drop-In Practices) are designed to help swimmers maintain regular practice, yet minimize disruption to existing classes. You do not need to notify us about the absence. You don’t need to sign up for a DIP. Just show up. Your child will not advance skills or a level during a DIP — it’s practice time. Multiple levels may practice together with one coach. Class max of 2 for 3-year-old, 3 for Level 1-2-3 and 4 for Levels 4+. Please plan to arrive 15 minutes to sign in (with your child’s swim level) and pay for your DIP. DIPs are $5 each. DIPS are 30 minutes, offered on Mondays and Wednesdays at 6:45 pm, as well as Saturdays and Sundays at 11:45 am. DIPS close 5 minutes before class start (late arrivals cannot be accommodated)
If you must miss an Adult, Infant/Toddler or Goldfish class, you must notify us in advance of the absence to be eligible to take a make up lesson. You may make up the lesson in another class that has an opening. Call us within 48 hours of the day that you wish to attend the rescheduled class.
Private lessons may be rescheduled with 24 hours advance notice of the absence.
Our family's schedule varies by season. What if I need to change my day and time throughout the year?
No worries! You can change your class day or time at any time as long as there’s availability. Just call the office at 530-759-1214 or stop by check-in and speak with a staff member.
What happens to my class day and time if my child moves up a level?
In many cases, when a swimmer moves up a level, the current swim class (instructor and other children) will continue to work for him/her because many levels are grouped together (such as Level 1-2-3). Your Site Supervisor will let you know if you need to move to another class. There may be an opening at the same day and time, or we may need to find another day and time that will work for you.
What if my child's class isn't working out?
If you EVER have questions or issues about your child’s lesson – whether it’s other swimmers, your own child, the instructor, or a combination – please talk with the Site Supervisor on deck during the lesson. He/she will work with you to make sure that your child’s experience is positive and productive. Of course, if we need to find another class for your child, we can certainly make changes to your day or time.
Can I change my class time or day online?
You will need to call 530-759-1214 or stop by our check-in desk to change your class time. You can sign up for a new class and update family information online.